This page supports safe routing and commercial scope. It is not emergency dispatch, electrical diagnosis or permission to touch equipment.
Call Triple Zero for fire, electric shock or immediate life danger. Keep clear of fallen or damaged powerlines and contact the relevant electricity distributor. Do not approach or attempt to isolate network equipment.
Do not open the switchboard, remove covers or touch hot or damaged equipment. Keep people away. Visible fire or active smoke requires emergency services, not a website quote request.
Check the distributor outage channel from a safe location and note whether neighbours are affected. Do not bypass protective devices or continue resetting a circuit that will not remain on.
State the safe contact location, hazard status, extent of outage, affected premises, critical occupants or equipment and access. Availability and arrival time must be confirmed by the real provider.